Refund Policy
We do not offer refunds. Our policy only allows for exchanges or replacements with other products.
Exchange Policy
Raymond Shop Ltd allows you to exchange or return any product purchased from our store within 7 days of the purchase date, completely free of charge. You may opt for an exchange or receive a credit note for future purchases, subject to stock availability.
Conditions for Exchange/Return:
- The product must be unused, undamaged, and in its original packaging.
- The original packaging (packet/box) should not be marked, written on, or have extra stickers or tape.
- The original invoice and product tags must be intact.
- A written explanation of the reason for the exchange/return must be included with the returned product.
- An email with the reason for exchange/return must be sent to info@raymondshopltd.com.
If you choose to exchange a product, our delivery team will deliver the new item and collect the original one at the same time.
Please note:
- Exchanges/returns are subject to stock availability.
- Items purchased at a discount or as part of a special offer are not eligible for exchange or return.